Mobiblu Service & Support Makes Me Very Blue

In my previous posts I was very excited about getting my Mobiblu DAH-1500. Pretty good player (even though the eBay seller I had to deal with was shady - charging sales tax, but refusing to verify his reseller permit # as most sellers do, shipping for a PO box, having a unverifed Paypal account etc...). Well after reselling the unit and having it returned because it was defective I now know why its good to stay away from companies like Mobiblu. Even though they are selling at Walmart (or maybe because they are now doing volume business there) they have super poor customer service.

In short the unit's battery life is super short because it would discharge even if it was not on. The display keep going wacko and the FM transmitter suddenly disappered after a random reset by the device.

Sent the device back to Mobiblu for warrnaty and it arrived at their "HQ" on August 12th. Its now August 29th and no word back from them and no unit. Called to check on my status and they people there do not know. Mobiblu doesnt answer e-mails and even now they have an blogger site too.

I would suggest that they spend less time doing useless stuff like promotion the 1500 online and start actually supporting their players. Oh yeah and try and be a little more professional please ... website changes with spelling mistakes and constantly changing policies is just plain poor practice. Maybe get some idea of what your overall website needs and then update it. Dont keep adding in random things and scary sounding warnings.

Oh and try answer your e-mails. Customers appreciate that, especailly from "high tech" companies.